The Accessibility Standard for Information and Communications will help our companies make our information accessible for people with disabilities.We will commit to making information and communication systems and platforms accessible to persons with disabilities and address how it will be achieved. We will establish policies, practices and procedures for providing accessible information and communications that take into account a person’s disability when communicating or providing information.This may include:•posting the policy in a visible place on the premises and on the corporate website •providing the policy in an alternative format upon request•ensuring that the cost of providing the policy in an accessible format is not more than the regular cost charged to other people•reviewing the policy on a periodic basis, including when there are changes to the law or practices and procedures or when an incident/breach occurs.•make our website and web content accessible according to the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0. We are committed to creating, providing and receiving information and communications in ways that are accessible to people with disabilities. If we determine that it is not technically feasible to convert the information or communications, or the technology to convert the information or communication is not readily available, that person who requires the information will be provided with:•an explanation as to why the information or communications are not convertible; and•a summary of the unconvertible information or communications.Emergency InformationWe will provide our emergency procedures, plans and public safety information which is made available to the public, in an accessible format or with appropriate communication supports, as soon as practicable, upon request.FeedbackWe will ensure that our processes for receiving and responding to feedback are accessible to people with disabilities by providing or arranging for the provision of accessible formats and communication supports upon request. Feedback can be provided by:•In person•By telephone•In writing•Electronic text, email firstname.lastname@example.orgWhen accessible formats and communication supports are requested, we will consult with the individual making the request to determine the most appropriate method. We will notify the public about the availability of accessible formats and communication supports.Accessible Formats and Communication SupportsWe will provide or arrange for the provision of accessible formats and communication supports for all information for persons with disabilities:•upon request, in a timely manner that takes into account the person’s accessibility needs due to a disability;•at a cost that is no more than the regular cost charged to other persons;•in consultation with the person making the request to determine the suitability of an accessible format or communication support.The public shall be notified about the availability of accessible formats and communication supports through our web-site.What is an accessible format or communication support?These may include, but are not limited to, large print, accessible electronic formats, accessible recorded audio, captioning or audio description and exchanging written notes or reading information aloud. ExceptionsThe Information and Communications Standard does not apply to products and product labels; unconvertible information or communications; or information that the organization does not control directly or indirectly through a contractual relationship. Website AccessibilityWe shall make any new web content on our website conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A, by January 1, 2014. By January 1, 2021 all internet websites and web content will conform to WCAG 2.0 Level AA. We invite you to visit our Web-Site Accessibility page for more information on how we have made our website accessible to persons with disabilities.What are the WCAG guidelines?WCAG guidelines explain how to make web content more accessible to people with disabilities. Web content generally refers to the information on a web page or a web application, including, but not limited to text, images, and forms.