•Orders are processed on a FOB our site basis•Our normal terms of payment are 30 days net unless alternate credit arrangements have been established•Initial orders are processed on a COD basis until credit has been establlished•All packaging material is to be supplied by the customer•Processed parts will be bulk-packed back into customer supplied containers•Parts received for processing must be free of all lubricants and compounds•Protective oilss will be removed in our alkaline solution•Steel parts must be free of rust, mill scale and/or heat treat scale•Due to the nature of our process, a scrap allowance is normal and should be expected•At this time we do not accept credit card payments. EFT is the preferred method of payment•All discrepancies are to be reported within 48 hours after receipt of goods•RMA’s must accompany all parts returned